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Terms and conditions

The Terms and Conditions of ELPRO, s.r.o. govern rights and obligations of the customer and the seller and they aplly on the orders made on e-shop.
ELPRO, s.r.o.
Napájadlá 19, 040 12 Košice

Comp. Nr.: 31718604
VATIN Nr.: 2020482134
VAT Nr.: SK2020482134
DUNS Nr.: 495061298

Account number:
Všeobecná úverová banka a.s.
IBAN: SK53 0200 0000 0024 2285 0055

PayPal account:

All prices are net prices and do not include insurance and forwarding costs/postage. Prices are subject to short-term changes without any prior notice. Prices simply change on a daily basis. Orders must be of minimal value 50 EUR

The customer can use one of the following ways when ordering the goods,:

On-line by selecting the desired goods (by placing in the shopping cart and confirming the order) at
By e-mail
By sending the letter directly to the company adress (see paragraph 1 Scope).

Upon receipt of the order will the vendor confirm the current availability and quantity of ordered goods, or the possibility of desired extension of quantity of goods.


Each order will be confirmed by the seller.

The written confirmation will include the availability and quantity of goods and estimated delivery time.


Not binding order or the order that was not yet confirmed by the vendor can be cancelled without any cancellation fees. The abolition of binding order or the order that was confirmed by both sides (the buyer and the seller) can be charged by the seller with a cancellation fee of max. 10% of the price of ordered goods. The seller has the right to cancel a binding order if the price of the goods had not been paid properly and on time by manner agreed earlier, respectively. if the customer does not collect the goods on the last day of reservation. Deposit paid to reserve goods is after the cancellation of the order separately irreversible. In the case that the ordered goods are not available and can not be obtained, the seller is obliged to repay the full amount of the advance payment on account of the customer.

All prices are excluding VAT. For individuals we have a duty under current legislation to invoice the goods, including 20% VAT. For companies and sole traders who have registered VAT Nr. we invoice without VAT.
We require the payment in advance and prefer the following method of payment:

  • telegraphic transfer (T/T) directly to our bank account. After checking your order we will send you PROFORMA invoice for payment.
  • payment by PayPal system. After checking your order we will send you payment request from PayPal. our PyaPal account is

NOTE: We do not accept payment by check or credit cards.


We are using the transportation (courier) company DHL/UPS/EMS - traffic conditions are available at the website of shipping company. When sending goods, Shipping charges will be added to the invoice. We will first confirm your order and inform you about delivery charge. Please do not pay for your order before our confirmation + information about delivery/shipping charges. We will send you profrma invoice for bank payment or PayPal link from for PayPal paymnet to your e-mail.

There is a special calculation of costs with the packages heavier than 3kg, or in special/more distance EU countries from Slovakia [you will be informed by e-mail].

If we receive the payment for the order we are able to deliver the available goods within 5 working days. In case of unavailability of some ordered products, a customer can decide on a partial delivery.


The seller has the exclusive right to supplement these terms and conditions. The conditions concerning the application of warranty are governed by the complaints procedure. Terms that are not treated by these Terms and Conditions are governed by the Commercial and Civil Code and the generally binding laws and regulations in the Slovak Republic. Customer accepting the goods from the seller accepts and agrees with the above Terms and Conditions.

The operator and supplier for is ELPRO, s.r.o.